Setting up Alexa requires a Amazon account and password. The login goes in circles when the password is lost and the phone number has changed. Any double security question fails, since they are mutual exclusive. Meaning : you cannot change the phone number without the password and you cannot change password without the phone number.

The help function goes in circles. There is no chat, email available to resolve this contradiction.

The problem was solved in less than 5 hours, that’s how it should be, thanks.

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