the request is to book seats next to each other with two different itineraries.

The online app cannot do this because you can only pull up one record locator at the time.

the customer service number 800 433 7300 gives you the run-around of inapplicabe options and useless recommendations.

the automated service is inacceptable.

the option to talk to a customer service agent is not available.

by coincidence and after serveral frustrating calls the option to talk to a customer service agent becomes available.

the wait time to speak to a customer service agent is 20 minutes.

I have a masters degree in computer science and this is inhumane.

This deserves today’s “Computer Detectives Intercouse-Stupid Certificate”.

Once the customer service agent was calling back the service was excellent.

To get this done we both wasted 45 minutes. With a hourly rate of $100 this call cost us $150, where do we send the invoice?

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