After several efforts in the last two weeks to spend the OTC credit and earned rewards monthly balance of $40
the available option “Shop online” still has a broken link saying
“Sorry, you have been blocked
You are unable to access content.solutran.com”.
The company is not capable to fix this error nor take my order over the phone.
This deserves today’s “Computer Detectives Intercouse-Stupid Certificate”.
Hi Eva,
Thank you for contacting us.
For assistance in completing an online order, please contact our Customer Service Support Team at 1-877-909-2479.
Note: You can place an order for OTC with your single benefit in one call.
Sincerely,
Healthy Benefits Support
They for sure did not comprehend the question. Who is they? A human being, an automatic reply looking for buzz words without understanding the issue? in one word : the fuckung-stupid!
.. I am in Europe, they don’t do 800 numbers..
.. do you really believe customer service can help me to order online with a broken link?
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From: Eva Lewinter <lewintereva@gmail.com>
Date: Mon, 16 Dec 2024 15:28:36 +0100
Message-ID: <CABv1KiGnm0qL85Bh2QSD9ba193oRY+CF9LP4W4kPA+8RvdJDdQ@mail.gmail.com>
Subject: Re: OTC benefits
To: healthybenefitsplus_support@solutran.com
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X-MS-Exchange-CrossTenant-Network-Message-Id: b31ef835-0d74-4bbd-d8e7-08dd1dddf6cd
X-MS-Exchange-CrossTenant-Id: 52318578-4002-4dc1-8c1a-3680a4667b20
X-MS-Exchange-CrossTenant-AuthSource:
SA2PEPF00003F68.namprd04.prod.outlook.com
X-MS-Exchange-CrossTenant-AuthAs: Anonymous
X-MS-Exchange-CrossTenant-FromEntityHeader: Internet
X-MS-Exchange-Transport-CrossTenantHeadersStamped: DS0PR11MB7335
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bounce@incontactemail.com
POC Solutran_Offshore_Email@mail.nice-incontact.com was rejected because: Inactive.
Solutran_Offshore_Email@mail.nice-incontact.com
Thank you for contacting us.
For further assistance please contact your health insurance provider
using the number on the back of your health insurance card.
Sincerely,
Healthy Benefits Support
Dear Sir or Madam,
Are you a human being or an automated reply?
Please be informed, that 800 numbers don’t work internationally and I request a international number to place my order, I am currently traveling in Europe.
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