Our flight from Indianapolis to Charlotte worked, we checked in with electronic boarding passes on our mobile phone and without face recognition software.
the 6pm flight AA704 Charlotte – Frankfurt was fully boarded with face recognition software but takeoff was getting delayed due to mechanical problems. After 90 minutes, we were asked to deplane and to wait until a replacement equipment would be brought in from the hangar.
5 hours delay so far.
I was not surprised.
The flight then was further delayed from 10pm until the next day 4pm.
Customer service was working to book the passengers on the London flight or in hotels for the night.
Where did the motivation come from to skip the customer service line and look for a hotel by ourselves?
The failiure to accept travel experience e. g. the fact that airports close during the night.
The virtual feedback, you are making a spectical of yourself, is not helpful.
Idiots, if you ask me.
Disconnect George Clooney at all.
Homewood Suites by Hilton Charlotte books a reservation for us at 1am, when we arrive at the hotel the room is not available, the receptionist cannot check us in, because it is already after midnight #90041427.
The American Airline Wifi doesn’t connect at Charlotte Airport, so you are sitting here 24 hours because of equipment failure and there is not even Wifi available for American Airlines customer.
Guess if I am flying American Airlines again.
4 flights got canceled that same day, all because of equipment failures? Maybe because of accumulated delays, airlines lost their slots in international flight schedules.
Now the flight is being delayed again, leaving at 10pm, which is a 28 hour delay so far, no hotel, no food provided by American Airlines. A sandwich costs $18.
Monk, (2002-2009), It’s a jungle out there.
CLT Free Wi-Fi doesn’t work either most of the time.
After another delay from 4pm to 10pm of the Charlotte Frankfurt flight, we book a flight from Charlotte through Madrid to Frankfurt, that connection is 3 hours faster.
When boarding the Madrid flight, again with a face recognition check-in, boarding is stopped half way trough, the systems scans several people at the same time. The lady in front of me is not allowed to board, because the face recognition program says she is already aboard 🤣😂. After 15 minutes waittime, passengers are asked to debarque, and again the airplane has an equipment failure and needs to be replaced.
At this point of time, we cancel our trip to Europe and we book a flight back home to Indianapolis.
We receive a paper printed boarding pass and board successfully without face recognition. This finally worked, my next option was to return to Indianapolis per Greyhound bus.
Dear American Airlines, when you find an aircraft that will make it over to Europe, you can send us a postcard.
This is so low, that it doesn’t even deserve the “Computer Detectives Intercouse-Stupid Certificate”.
John William Cannon.
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